Pay Election Maintenance
ePay Frequently Asked Questions 

  Q: What do I need to qualify for an ePay account?
  A: As a Dollar General employee, you are automatically eligible for an ePay account.

  Q: DoesDollar General have access to my ePay account information?

  A:  ePay accounts are provided to our employees by an independent payroll distribution provider 
       (Money NetworkTM). Dollar General does not hold, service or have access to 
       your ePay account or spending information.

  Q: What are debit paycards?
  A:  Debit paycards are a dependable, fast and easy way to get your money every payday. You 
       don’t have to wait in lines or show any kind of ID. You can get money from ATMs or you
       can just start using your debit paycard to make purchases 

  Q: How long does it take to get a debit paycard?
  A:  You will receive a temporary debit paycard immediately if you select the debit paycard
        option. A permanent, personalized debit paycard should arrive 7-10 days after your service is 

  Q:  What if I don’t spend all of the money that was put into my ePay account? 
  A:  That is your pay and it will remain there until you use your debit paycard or checks.

  Q:  How do I know how much money I have?
  A:  You can call 1-888-913-0900 anytime, 24/7, and it will give you your current balance, or, if 
        you have access to the Internet, you can log onto the website to check your balance. You can also opt to receive
        balance notifications via text messages sent to your cell phone or via e-mail on a daily or
        weekly basis. 

  Q: Is my balance always correct, can there be outstanding amounts?
  A:  Because paycard transactions are online and checks are pre-authorized, your balance will be 
        the exact amount you have left to spend.

  Q: Do I have to pay a sign-up fee to get an ePay account?
  A:  No. It is a free benefit for working for Dollar General.

  Q:  Is there a monthly fee for the ePay account?
  A:  No.

  Q:  Are there any fees with the ePay account?
  A:  There may be transaction fees. A complete list of all fees is included in the ePay instant issue
         pack you receive when you sign up.

  Q:  What is a transfer to a personal bank account?
  A:  You can register a personal or joint checking account and then move money from your debit
         paycard to that bank account via the phone or Internet. Complete instructions are in the ePay
         instant issue pack.

  Q: Are there surcharges with debit paycard ATM withdrawals?
  A:  Surcharges are fees charged by the ATM owner. If the ATM will charge a surcharge for your
       withdrawal, you will be notified on the ATM screen and asked to approve the surcharge. You
       may approve or cancel the transactions if you do not elect to pay the fee. Look onto for surcharge free (in-network) ATMs to avoid this extra fee.

  Q: I don’t want to pay any fees, what can I do?
  A: You can withdrawal your money using one or a combination of the free withdrawal methods.
       In-network ATM withdrawals, PIN POS transactions, signature POS transactions, Visa®
       bank over the counter withdrawals, ACH transfers, or using a self-issued check are all free
       ways to withdrawal money.

  Q: What is a self-issued check?
  A: It is a pre-authorized check drawn against your account balance. It reduces your balance when
      you write the check. The check can then be used to pay a bill, deposit funds into your personal
      bank account or can be cashed at a check-cashing location. Free checks are included in your
      ePay instant issue pack. *Do not throw away a completed pre-authorized check if you decide
      NOT to cash it. You must fax a copy to Money NetworkTM so the money can be placed 
      back into your ePay account. 

  Q: How do I get additional checks?
  A: Call the customer service number at 1-888-913-0900 and request additional checks. They will
       be mailed to you for free.

  Q: Do I get any instructions about how to use the ePay account?
  A: Yes, you get an ePay instant issue pack when you enroll and it has step-by-step details about
       how you can use the card. It also gives you the phone numbers to call for customer support if
       you ever need help.

  Q: What happens if I lose my debit paycard?
  A: Call the customer service number and report your card as lost and they will send you a new
       card. If you need immediate cash, customer service will assist you in writing a check so you
       will be able to access your cash until your new card arrives.

  Q: Is the paycard accepted at all ATMs?
  A: It is accepted at over 99% of all ATMs.

  Q: Is the paycard accepted in all stores?
  A: The paycard is accepted wherever Visa® is accepted.

  Q: How much can I withdrawal at one time or in one day?
  A: You can get up to $600 per day at ATM’s or $2,999.99 per day with in-store purchases.
       Remember that some ATM’s have individual machine limits of less than $600. Checks have a
       limit of $9,999.99.

  Q: What happens if I stop working here?
  A:  While Dollar General deposits will end after your last pay, you can continue to use your ePay 
        account with other employers and load cash at participating reload locations.